Product Return, Exchange, and Warranty Policies:
Shopping on our website will be governed by the following product return, exchange, and warranty policies:
If you receive a damaged item, please inform us immediately via email or telephone before returning the item to us. We will replace you a new item as soon as possible. We will bear all the transport charges involved in replacing you the item.
All goods sold are nonrefundable. If you are not satisfied with a product, you may exchange it with a product of equivalent or higher value. You will be required to pay the price difference and bear all the transport charges. Exchanges are only valid for a period of 7 days. This means to be eligible for exhange, you need to return the products within 7 days AFTER receiving them. The returned item must be in new condition, unused and in its original packaging.
Racquets, shoes and bags come with a one-year manufacturer's warranty, except for clearance items. Clearance items are old stocks that are sold at more than 70% of its original retail prices. For warranty claim, customers will bear all the transport charges involved. The brand owner's/supplier's decision is final and cannot be disputed. In the event that the claim is unsuccessful, we will email you the reply from the brand owner/supplier.